MANAGED SERVICES
Let us help you manage your mobile devices and printers from purchase through to end of life. Reduce security issues, manage updates, ensure software is correctly configured, reduce device losses and maintain full visibility over your fleet of data capture devices, tablets and printers, with our range of managed services.
At Barcode-IT, we realise that supporting our customers doesn't stop when they purchase a device or printer. Managing Android OS updates, printer drivers, triaging and logging device repairs and monitoring device visibility all need to be continually kept on top of in order to ensure operational downtime is minimal and cybersecurity protocols can be adhered to. That's why we offer our customers a full enterprise hardware management solution, to ensure they're fully supported throughout the lifecycle of their investment and beyond.
Not looking to purchase new equipment but want your existing Android devices or printers to be fully supported? No problem.
Contact us for a quotation on 01200 441977 today.
BENEFITS OF MANAGED SERVICES
So, why should your business let us manage your hardware, rather than keeping management in house? The answer is simple. Our managed services give you the benefits of an extra IT resource but without the additional headcount and with access to a wealth of knowledge gathered whilst dealing with other customers. Additionally managed services allow your business to:
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Remove the burden of device management from non-IT internal resources
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Reduce operational downtime by diagnosing and resolving issues quickly
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Get engineers onsite or units sent away for repair quickly without having to raise additional purchase orders
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Remove the requirement to perform time consuming manual configuration
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Ensure equipment is secure and supported to comply with Cyber Essentials certification
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Increase worker productivity by being confident that equipment is ready to use
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Prevent mobile devices being lost or returned to the wrong area of the business, saving both time and money
MOBILE DEVICE MANAGEMENT
Protect your investment with our mobile device management solution for data capture devices, tablets and PDAs. Let us help you manage your estate from purchase to retirement and feel supported in the knowledge that there's someone at the end of the phone or e-mail to help you if something goes wrong. Don't waste hours trying to configure devices, triage faults or upgrade Android. Let our experienced team manage everything on your behalf to reduce downtime, improve operational productivity and free up your valuable time.
Gold Build Device Configuration
Ensure your business has consistent device configuration across your fleet with our Gold Build Device Configuration. We develop and keep a master device configuration to ensure all current and future devices are configured in exactly the same way. This is monitored and amended with OS and software updates to ensure all devices are fully optimised.
Dedicated Support Desk
Ensure you have access to the support you need, when you need it the most with our dedicated Support Desk. Our experienced team will quickly assess your issue and advise the best course of action. We can remotely troubleshoot any device issues to get your devices back on the shopfloor as quickly as possible.
RMA Logging and Administration
Take the hassle out of repairing devices by letting us take care of the admin for you. Our team will log RMAs with manufacturers on your behalf, meaning one point of contact rather than multiple online logins. Once devices are returned, we can assist with set-up and ensure your Gold Build is installed and working in minutes.
Application, OS and Firmware Updates
Let us enrol devices, push apps and content to devices in bulk, lock down and secure devices and manage OS and security patch updates for your fleet of rugged mobile devices all without user intervention. Effortlessly comply with Cyber Essentials certification and guarantee that apps are optimised for best possible user experience by letting us manage your devices.
Virtual Cabinet Software
Know exactly where your devices are within your warehouse using Virtual Cabinet and Device Tracking Software to protect your investment. Ensure devices are put back in the correct location, easily find missing devices and be assured that batteries are fully charged for the next shift with our software solutions.
Equipment Monitoring
Gain important information about how devices are used and an insight from historical data to identify locations where devices tend to get misplaced by investing in our mobile device management solution. We will periodically monitor devices to advise on any that haven't been online or require repair/maintenance.
VIRTUAL CABINET
According to Zebra Technologies, companies lose between 12% and 15% of their mobile device fleet per annum, which depending on the size of the fleet can equate to a substantial amount of money, not to mention inconvenience. Although physical cabinets exist that can be combined with software to provide a device tracking solution, the cost of the cabinets and physical space required to locate them can be prohibitive, which is why we recommend Virtual Cabinet solutions to our customers.
Virtual Cabinet software intelligently assigns specific handheld mobile computers to users, detects idle devices and sounds alarms when devices are misplaced. Containerise any location and automate device management from within it, whether that's a charging cabinet, secure area, a room, a shelf or simply a charging dock. Virtual Cabinet software gives you peace of mind, knowing that you can always locate and retrieve devices and that they will be charged and ready for the next shift.
"The scanners were a big investment for us, but Waizu's Virtual Cabinet software has made it so that we don't need to worry about the location of that investment. I was checking Waizu on a daily basis at first, but I don't any more as I know it's working in the background to make sure the scanners are where they need to be." - Steven Soar, Trade Chemicals Limited.
PRINTER MANAGEMENT
Barcode label printing is often overlooked as inconsequential within the supply chain, but it's actually the cornerstone of your whole supply chain solution and getting the barcode wrong or producing poorly printed barcodes can lead to all kinds of problems and in some cases, hefty fines.
Cover your business operations for when things don't go as expected with our printer management service. Get access to our experienced helpdesk, next day onsite repair support with parts* included and holistic troubleshooting that takes into account the whole label printing solution, not just the individual parts. With over 35 years experience in barcode label printing, we can share our knowledge and expertise to ensure you business gets the right advice and support when label printing issues affect your supply chain.
Dedicated Support Desk
Our support team have over 20 years experience in the barcode printing industry, which leaves them well qualified to diagnose your printer related issues. Where possible we try to fix issues over phone or by e-mail and if an onsite engineer is required following diagnostics, we can quickly make arrangements to ensure downtime is minimised.
Label Print Software Support
Often issues experienced with printers aren't actually hardware faults at all. Incorrectly created barcodes, incorrect driver settings or data connectivity issues cause problems with reading barcodes. Our team can provide support on problems with printer driver set-up or software problems, including NiceLabel, Bartender and Label Matrix.
Printer Repair Contracts
We offer both onsite or return to base printer maintenance contracts depending on your preference and business requirements. Including parts and engineer visits, with the exception of wear parts and user damage, our maintenance contracts provide businesses with peace of mind that their printer fleet is protected if an issue occurs.
Installation & Configuration
Ensure your printers are optimised to provide the best print quality every time with our configuration and installation support. Whether you require onsite or remote support, we can support your team during installation and train them to identify basic printer related issues and good practice cleaning regimes.
For more information on our managed services or to discuss your requirements in more detail, please contact us on 01200 441977 or complete the form below and one of our team will get back to you.